Privacy Policy — Dynamic 3 Med Spa

Dynamic 3 Med Spa ("Dynamic 3," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or participate in our SMS messaging program. By using our website or services, you consent to the practices described here.

1. Information We Collect

1.1 Information you provide

Contact & consultation data: name, email address, phone number, date of birth, and any health or treatment information you share during consultation forms or messages.
Appointment data: treatment preferences, booking history, and cancellation records collected through our booking platform.
Payment data: processed by our third-party booking and payment providers; we do not store full credit card numbers on our servers.

1.2 Information collected automatically

Device & usage data: IP address, browser type, device type, pages visited, and approximate location derived from your IP.
Cookies & analytics: we use cookies and analytics tools to understand site usage and improve our services.

2. How We Use Your Information

To schedule, confirm, and remind you of appointments.
To provide and personalize the treatments and services you request.
To send SMS messages (appointment reminders, scheduling, follow-ups, and promotional offers) where you have provided express consent.
To respond to your inquiries and provide customer support.
To comply with legal, regulatory, and healthcare obligations.
To improve our website, services, and patient experience.

3. SMS Messaging & A2P 10DLC Compliance

Our SMS messaging program operates under the A2P 10DLC framework. The following describes how we handle data specific to SMS messaging:

Mobile number: we collect and store the mobile number you provide when opting in, and use it solely to deliver messages related to the program you joined.
Consent: we retain a record of your opt-in consent, including the time, method, and scope of consent. SMS messaging terms are described in our Terms & Conditions.
Opt-out: when you reply "STOP," we record your opt-out and cease further marketing messages to that number. We may retain a record of your opt-out for compliance purposes.
Message content: we do not store the full content of every message beyond what is necessary for support, troubleshooting, and legal compliance.
No sale of SMS data: we do not sell your mobile number or SMS data to third parties.

4. How We Share Your Information

We may share your information with:

Service providers: third parties that help us operate, such as our booking platform, payment processor, SMS messaging provider, and analytics services. These providers are bound by confidentiality obligations and process data only on our behalf.
Healthcare providers: licensed professionals involved in your care, as permitted by applicable healthcare privacy laws.
Legal compliance: when required by law, court order, or to protect our rights, safety, or the safety of others.

We do not sell, rent, or trade your personal information for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal and healthcare record-keeping requirements, and resolve disputes. SMS opt-in and opt-out records are retained to demonstrate compliance with A2P 10DLC and carrier requirements.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your state of residence, you may have the right to:

Access the personal information we hold about you.
Request correction or deletion of your personal information.
Opt out of the sale or sharing of personal information for targeted advertising.
Withdraw consent to SMS messaging at any time by replying "STOP."

To exercise these rights, contact us at support@d3medspa.com or (678) 904-9812.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the site, remember preferences, and analyze traffic. You can control cookies through your browser settings, though disabling them may affect site functionality.

9. Children's Privacy

Our website and services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a minor has provided us information, please contact us so we can delete it.

10. Third-Party Links

Our website may link to third-party sites (such as our booking platform) that are not governed by this Privacy Policy. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

Questions about this Privacy Policy or your personal information can be directed to Dynamic 3 Med Spa, 314 Pharr Rd NE, Atlanta, GA 30305, by phone at (678) 904-9812, or by email at support@d3medspa.com.